Privacy Policy
Effective date:
This Privacy Policy describes how Gracefuldrflex ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit gracefuldrflex.world, purchase online programs for office workers, or communicate with our team in Houston, Texas, United States.
Scope
This policy applies to personal data processed in connection with our digital office movement programs, including Desk Mobility Essentials, Posture and Focus Sprint, and Executive Wellness Path, as well as related coaching emails, team licensing, and customer support.
Data Controller
Gracefuldrflex operates from 8100 Washington Ave Ste 220B, Houston, TX 77007, United States. For privacy inquiries, contact customer@gracefuldrflex.world or call +17133323858.
Information We Collect
We may collect the following categories of information:
- Identity and contact data: name, email address, phone number if provided, employer name, and billing address for program purchases.
- Account and program data: selected program tier, enrollment dates, module completion markers, and preferences you share for session timing.
- Communications: messages submitted through contact forms, support tickets, and email correspondence.
- Technical data: IP address, browser type, device identifiers, pages viewed, referral URLs, and cookie identifiers described in our Cookies Policy.
- Payment data: transaction amounts and confirmation references. Card details are processed by our payment partners and are not stored on our servers.
How We Use Information
We use personal information to:
- Deliver and administer online programs for office workers, including streaming access, progress reminders, and coach check-ins.
- Process orders, issue receipts, and manage refunds according to our Return Policy.
- Respond to inquiries, schedule studio visits, and provide employer licensing support.
- Improve website performance, content relevance, and program design through aggregated analytics.
- Comply with legal obligations, enforce our Terms of Use, and protect against fraud or misuse.
- Send service-related notices. Marketing emails are sent only where permitted and with opt-out options.
Legal Bases
Where applicable, we rely on performance of a contract (program delivery), legitimate interests (security, product improvement, B2B coordination), consent (contact form checkbox, optional cookies), and legal compliance.
Sharing of Information
We do not sell personal information. We may share data with:
- Hosting and streaming providers that deliver program video securely.
- Payment processors to complete transactions.
- Email and customer relationship tools used for onboarding and support.
- Professional advisors under confidentiality duties.
- Authorities when required by law or to protect rights and safety.
Service providers are bound by contracts requiring appropriate safeguards and use limitations.
International Transfers
Our primary operations are in the United States. If you access services from other regions, your information may be transferred to and processed in the US, where laws may differ from your jurisdiction.
Retention
We retain personal data only as long as necessary for the purposes described, including active enrollments, tax and accounting requirements, dispute resolution, and legal holds. Inactive accounts may be anonymized or deleted after a defined period following program expiration.
Security
We implement administrative, technical, and organizational measures such as access controls, encryption in transit for sensitive flows, and staff training. No method of transmission over the Internet is fully secure; we encourage strong passwords and prompt reporting of suspected incidents.
Your Rights
Depending on your state of residence, you may have rights to access, correct, delete, or port certain personal information, and to opt out of specific processing such as targeted advertising where defined by law. California residents may have additional rights under the CCPA/CPRA. To exercise rights, contact us using the details above. We will verify requests and respond within applicable timelines.
Children
Our programs are intended for adults in workplace settings. We do not knowingly collect information from children under 16. If you believe a child provided data, contact us for deletion.
Third-Party Links
Our site may link to external resources such as Google Maps embeds. Their privacy practices are governed by their own policies.
Changes
We may update this Privacy Policy to reflect product or legal changes. Material updates will be posted on this page with a revised effective date.
Contact
Questions about this Privacy Policy or our online office worker programs may be directed to Gracefuldrflex at customer@gracefuldrflex.world or +17133323858.